Effective Date: 01/01/2025
At Heeraya Culture, we value the trust and respect of our customers. This Privacy Policy describes how we collect, use, and protect your personal information when you visit or make a purchase on our website. By using our website, you consent to the terms outlined in this Privacy Policy.
1. Information We Collect
When you make a purchase or register for an account, we collect only the essential personal information required to process and fulfill your order, such as:
- Name
- Email address
- Shipping and billing address
- Phone number
Please note that your payment information is processed securely through our payment partners and is never stored on our servers.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfill your orders, including sending confirmation and shipment notifications
- To improve our website, products, and services based on customer feedback
- To communicate with you about your orders, inquiries, or our products and promotions
- To personalize your shopping experience and display content tailored to your interests
- To monitor and analyze trends, usage, and activities in connection with our website
- To detect, investigate, and prevent fraudulent transactions and other illegal activities and protect the rights and property of Heeraya Culture and others
3. Sharing Your Information
We respect your privacy and do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:
- Service Providers: We may share your information with third-party service providers who assist us in operating our website, processing payments, fulfilling orders, and providing customer support. These providers are obligated to protect your information and may not use it for their own purposes.
- Legal Compliance: We may disclose your information if required by law or in response to a valid request from a government or law enforcement agency, or to protect our rights, property, or safety.
- Business Transfers: In the event of a merger, acquisition, or sale of our business assets, your personal information may be transferred as part of the transaction.
4. Security of Your Information
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We use secure socket layer (SSL) technology to encrypt sensitive information, such as payment details, during transmission. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
5. Your Choices and Rights
You have the right to access, correct, or delete your personal information. You can manage your account information by logging into your account on our website. If you wish to opt out of receiving promotional emails from us, you can follow the unsubscribe instructions provided in the emails. Please note that even if you opt out of promotional emails, we may still send you non-promotional communications regarding your orders or account.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can manage your cookie preferences through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.
8. Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us, and we will take steps to delete the information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be posted on our website with the effective date. We encourage you to review this policy periodically.
10. Restock timing and buyer protection
If the item you ordered is out of stock, we restock it in 24 to 48 hours and deliver it within 7 to 10 days. If we cannot restock it, Heeraya Culture will contact you within 12 hours and refund you instantly.
If you receive an incorrect item or your package is damaged during transit, please contact us right away on WhatsApp at +91 8320255946 with photos or an unboxing video. We will promptly arrange an immediate priority replacement or refund.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
- Email: info@heerayaculture.com
- Phone: +91 8320255946
- Address: 631, Heeraya Culture, New GIDC, Katargam, Surat - 395004, Gujarat, India