10 Days Return Window
Request an exchange or return easily within 10 days of delivery. No complicated paperwork.
100% Free Size Exchange
Size doesn't fit? We arrange free doorstep reverse pickup and deliver the right size with zero extra shipping fee.
Easy Refunds & Credits
Prefer a return? Receive a full refund directly to your original payment mode/bank account or instant store credit.
Returns vs. Exchanges at Heeraya Culture
We want your shopping experience to be completely risk-free. Here is how our 10-day exchange and return services work:
Size or Style Exchange
Ideal if you love the design but need a different size, fit, or color.
- Eligibility: Any size or fit issue within 10 days of delivery.
- Reverse Shipping: 100% Free. Our courier partner picks up from your doorstep.
- Replacement Dispatch: Shipped within 24–48 hours after pickup inspection.
- Discount Code Orders: 100% Eligible! Use any promo coupon with confidence.
- Charges: Absolutely ₹0 additional cost for standard size exchanges.
Return for Refund
Ideal if the piece doesn't meet your approval or you changed your mind.
- Eligibility: Request within 10 days of receiving your parcel.
- Reverse Pickup: Convenient doorstep pickup arranged across 24,000+ PIN codes.
- Refund Options: Direct transfer to your Bank Account / UPI / Original payment mode, or Instant Store Credit (valid for 1 year).
- Discount Code Orders: 100% Eligible! Refund is calculated on the net amount paid.
- Processing Time: Transferred within 3–5 business days after product reaches our facility.
How to Initiate a Return or Exchange (3 Easy Steps)
Request in 30 Seconds
WhatsApp us at +91 8320255946 or email info@heerayaculture.com with your Order ID and whether you prefer an exchange or refund.
Doorstep Reverse Pickup
Keep the item in its original condition with tags attached. Our courier executive will collect the parcel from your address at your scheduled time.
Fast Replacement / Refund
Your replacement size is dispatched within 24–48 hours, or your refund is credited directly to your bank account or payment method within 3–5 days.
Policy Last Updated: October 2026 • Heeraya Culture Royal Assurance
1. Size & Fit Assurance (Free Size Exchanges)
We understand that ethnic silhouettes and handcrafted attire require a flattering, regal fit. If the size you ordered doesn't feel right, you do not have to worry:
- You can request a size exchange within 10 days of delivery.
- Heeraya Culture covers 100% of the reverse pickup cost for size exchanges.
- Once picked up, our team will dispatch the requested size right away.
- If your desired replacement size is out of stock, you may choose any other piece from our collection or opt for a full refund/store credit.
2. Returns for Full Refund or Store Credit
If you are not completely satisfied with your purchase, you may initiate a return within 10 days of delivery:
- Store Credit: 100% full credit issued instantly with 1-year validity, usable across all collections.
- Bank / Original Payment Refund: For prepaid orders, the refund is credited back to your original payment method (Cards, Net Banking, UPI). For Cash on Delivery (COD) orders, our team will securely transfer the refund to your verified UPI ID or Bank Account via NEFT/IMPS.
- Inspection & Turnaround: Once our quality team inspects the returned piece, your refund is processed within 3 to 5 business days.
3. Orders Purchased with Discount Codes & Coupons
Many customers ask: “Can I exchange or return if I used a discount code?”
Yes, absolutely! At Heeraya Culture, purchases made using welcome offers, seasonal promotional codes, or discount coupons are 100% eligible for both size exchanges and returns. For returns, your refund or store credit will reflect the actual discounted amount you paid at checkout.
4. Damaged in Transit, Missing Items or Defective Pieces
We take pride in rigorous multi-step quality checks before packaging each order. In the rare event that a package arrives damaged by the courier partner or an item is defective:
- Contact us on WhatsApp at +91 8320255946 within 10 days of delivery.
- Sharing a photo or quick unboxing clip allows our concierge to fast-track your resolution without delays.
- We will provide an immediate priority replacement or a 100% instant full refund, with all shipping charges borne entirely by Heeraya Culture.
5. Return Conditions & Guidelines
To ensure fairness and maintain our royal luxury standards, returned items must comply with the following simple guidelines:
- The item must be unworn, unwashed, and free of stains, perfume, or alterations.
- Original brand tags and packaging must be intact.
- Made-to-order custom sizes (3XL to 5XL) are crafted specifically to individual dimensions; we provide a complimentary 1-time alteration or size adjustment support to guarantee your ideal royal fit.
Frequently Asked Questions
Quick answers to help you shop with total confidence.
What should I do if the size doesn't fit me?
Don't worry! Simply message us on WhatsApp (+91 8320255946) within 10 days. We will arrange a free doorstep pickup from your address and dispatch your new requested size with zero shipping charges.
Who pays for return shipping?
For all size exchanges, defective pieces, or transit damages, Heeraya Culture bears 100% of all reverse pickup and re-shipping costs. For voluntary returns for refund, we arrange convenient doorstep pickup directly from your home across 24,000+ PIN codes.
Can I exchange or return if I used a discount coupon?
Yes, 100%! All items purchased with discount codes or sale coupons are fully eligible for size exchanges and returns. The refund or credit amount will equal the net amount you paid.
Do I need a mandatory unboxing video?
No unboxing video is required for normal size exchanges or general returns. For courier transit damage or missing pieces, sharing a quick photo or short video on WhatsApp allows us to approve and ship an immediate express replacement within 24 hours.
How long will my refund take to reflect?
Once the returned piece is picked up and received at our facility, refunds are processed within 3 to 5 business days to your bank account, UPI, or original card. If you choose Store Credit, it is issued instantly and remains valid for a full year.
Need Help with a Return or Exchange?
Our Royal Concierge team is here to assist you every step of the way. Reach out to us via WhatsApp, phone, or email for immediate support.